Towards Understanding Success Factors in Interactive Mobile Government

Over the past decade governments all over the world have been moving to providing services to their citizens via the web with varying degrees of success. These e-government initiatives have been the subject of extensive research. Our research is concerned with the transitioning from electronic government to mobile government. Mobile government implementation is still in its very early stages – indeed a perfect m-government has not been created yet. Transitioning from egovernment to m-government requires researching the integration process between e-government and m-government. It also requires investigation of all the pressures that could affect the transition process. Such pressures differ between nations, such as a nation’s technological and information infrastructure, mobile device penetration and acceptance, public and social pressures, and security. This paper reports on the preliminary results from an online survey of global experts on the success factors of mobile government.